Debt Relief Outcomes Study · 2016–2025

A Decade of Debt Relief, By the Numbers

$29.3B (2016–2025)

in consumer savings nationwide

10 years of data. 8,100,000 consumers. The most comprehensive study of debt relief outcomes ever conducted.

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Scale

The Most Comprehensive Study Conducted for This Industry

A 10-year analysis built on real company data, independently scaled.

2,900,000
Consumers in the underlying sample
8,100,000
Consumers represented once scaled
19,700,000
Enrolled accounts in the sample
54,100,000
Accounts represented once scaled

Interactive Data

Impact by State

$29 billion in savings, nationwide

Nationwide, debt relief has saved consumers $29.3 billion in settled accounts in 29 U.S. states. Select a metric below, then hover or tap any state on the map.

Not included in study

Who Uses Debt Relief

Before enrolling, the typical consumer is under severe financial strain.

Figures reflect the 2016–2022 enrollment cohort only.

A concerned couple reviewing household bills and financial documents together
Photo by Mikhail Nilov via Pexels.
$24,920
Average unsecured debt at enrollment
7
Average number of accounts enrolled
610
Median credit score at enrollment — 80% of clients fall in FICO’s “Poor” or “Fair” ranges

In Their Own Words

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Testimonial 1 — client name, TK

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Testimonial 2 — client name, TK

Speed to Benefit

Savings begin with the first settlement

Based on a $3,600 starting balance, 11% APR, and a common minimum payment formula.

96% of clients who ultimately reach a first settlement do so by month 8.

Table B-1. Summary statistics by state (2016–2025). States not shown on the map were excluded from the underlying analysis. Wisconsin is included in the analysis only through October 2025, the period during which it met ACDR’s inclusion criteria for the study. Settled Debt reflects the debt balance immediately before settlement for settled accounts. Figures throughout this page are rounded as provided in the source study.

Source: EY, “Debt Settlement Program Outcomes, 2016-2025,” prepared for the Association for Consumer Debt Relief (ACDR), September 2026.

© Association for Consumer Debt Relief